Please choose a topic below to better pinpoint the question you may have.
- How It Works
- Modify An Order
- Preparing Your Child's Luggage
- Track Your Child's Shipment
- Your Child’s Camp Gear Has Arrived
- The Ship Camps Guarantee
- My Account
- Custom Orders
- International Shipping
- Filing A Claim
- Pickup/Drop Off
- Customer Service
Yes. We can collect your child’s camp gear directly from your residence or camp. You can also drop their camp gear off at a local carrier store.
Ship Camps prices start at $34.99 and vary based on the weight and size of your child’s camp gear, how far their gear will be traveling, and how quickly you need it to deliver.
Get A Quick Quote
Yes. Because some camps have special shipping instructions, we recommend you reach out to your child’s camp to advise them of your upcoming shipment.
Yes, you can cancel your pickup request at any time by emailing email@example.com. In your email, please include the name on your order along with the pickup date and location.
Yes. If for any reason you need to cancel an order, please submit your cancellation request online via email to firstname.lastname@example.org.
You will obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pickup or drop-off date. Any cancellations inside of 48 hours will incur a $10 late cancellation fee per order.
Yes. To request a new pickup date or location for your order, please send us an email to email@example.com.
Please include the name on the order, your original pickup date and/or location, and the new requested pickup date and/or location. A new shipping label(s) will be emailed to you once the modification is completed.
Yes. We understand the value of your child’s camp gear and include $500 of complimentary insurance for all domestic and international luggage shipments with the option to insure up to $10,000 for a nominal cost.
Ship Camps recommends you select an amount that best matches the total estimated value of the item you are shipping. This would include the total value of the items inside your box, trunk, or luggage and the cost of the roller suitcase or duffel bag you use to ship.
Shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.
No. You can ship your child’s luggage in a roller suitcase, duffel bag or a box. For instructions on how to properly attach the shipping label to their luggage shipment, please visit our support center.
Yes. Ship Camps offers three different luggage options: carry-on luggage (25 lbs), checked luggage (50 lbs), and oversized luggage (75 lbs). If your luggage is shipped and weighs more than the maximum weight for your item type, your bag may be delayed in transit and you may be charged an overage fee.
You can purchase a shipping box at your local carrier store or a shipping supplies store near you.
Their luggage needs to be packed in a roller suitcase, duffel bag or box. Make sure the shipping container is completely sealed and all zippers, buckles, and latches are tight and secure. You will have to affix the shipping label to the outside or their luggage as securely as possible with clear packaging tape if using a box or plastic roller suitcase. If using a fabric or soft-sided roller suitcase or duffel bag, we strongly advise getting a fly tag. It is also recommended to print a second copy of your shipping label and include it in an outside pocket (assuming you are shipping with a soft case that has one).
For additional information on how to prepare your child’s luggage shipment please visit our support center.
Yes. Bags and cases that are being shipped to camp internationally should not be locked for customs reasons. For more information regarding specific packing instructions for shipping your luggage internationally, please visit our support center.
Upon placing your order, you will receive a confirmation email including your itinerary, shipping label(s), and a Ship Camps Tracking ID for each shipment. By clicking on the Tracking ID link in the email, you will be taken directly to your order on Ship Camps which will provide you with the latest tracking information and details.
If you need help with tracking your shipment or have questions regarding the status of your shipment, you may contact our customer support team for further assistance.
If you have your Ship Camp Tracking ID readily available, click here to track your child’s shipment.
Yes. Once your child’s camp gear has been delivered, you will receive a notification via email.
Yes. Once your child’s camp gear has been collected, you will receive a notification via email.
Yes. We do offer Next Day Air shipments and some have specific commitment times (i.e. 10:30 AM, 12:30 PM). These times vary depending on zip code and location.
If you need your child’s camp gear to arrive by a certain time via Next Day Air service, please contact our customer support team for assistance.
Ship Camps will make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the carriers control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.
Ship Camps guarantees all deliveries by the end of the day, without a signature required. Have a request or instructions for the driver? Please give our customer support team a call at (855) 540-2267 or send us an email at firstname.lastname@example.org so we can assist in providing you and the carrier with the proper information.
Once your account has been created, you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.
For additional information regarding your Ship Camps account features and benefits, please visit our support center!
Yes. By becoming a partner with Ship Camps, you will gain access to some great benefits you can pass on to your members and guests. A few highlights of becoming a partner include complimentary shipping supplies and immediate access to our discounted rates, along with offering a service that is truly beneficial to you, your campers, and their families.
For additional information on how to become a partner with Ship Camps, please email email@example.com.
Ship Camps will make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.
No. Due to customs regulations, you are NOT allowed to lock your international camp shipment.
In order to file a claim, a Ship Camps Claims Form must be submitted to a claim’s representative along with photographs of the damaged merchandise. All outer packaging (roller suitcase, duffel bag, trunk or box) used for shipping must be made available for either a physical or photo inspection by Ship Camps or its Logistics Partners.
- A photo of the original shipping label with the tracking number visible.
- Photos of your roller suitcase, duffel bag, trunk or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire roller suitcase, duffel bag, trunk or box. The photos should depict the condition in which the shipment arrived.
- A minimum of two photos of your damaged item(s). For missing item(s), proof of damage to the outer packaging (roller suitcase, duffel bag, trunk or box) will be required in order to process your claim.
- Proof of value (online quote including the entire URL, a screenshot of the payment page including the entire URL)
For additional information regarding how to file a claim, please click here!
The length of the claims process can vary and may take up to 30 days to complete. Should you have additional questions with regards to your claim or need assistance completing the Ship Camps Claims Form, please do not hesitate to contact a Ship Camps Claims Representative.
Yes! Signing up is absolutely free. You can create an account here!
Go to Ship Camps and look for the registration link at the top-right. You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.
A Ship Camps account is completely free and the benefits are endless! Some of the benefits include:
- Access to exclusive Ship Camps offers throughout the year
- Easy access to all current and previous shipments
- Stored account payment information
- Address book to make it even easier to place your order online
You may schedule a shipment up to 60 days in advance. You will be able to print your shipping label immediately after scheduling your shipment.
Yes. To ship more than one item at a time, click the '+' in the middle of the booking page and select the number of bags you want to ship to camp.
Yes. Under ‘Other Info’ on the booking page, you can type in any information you would like.
For example: Confirmation Number XXXXX, Checking in XX/XX/XX, Cabin Name, Camp Group, etc.
Yes. Ship Camps allows you to ship your child’s luggage to camp either one-way or round trip.
Yes. In order to place a multiple leg order, you will need to create two separate one-way shipments instead of a round-trip shipment.
Your logistics provider will be depicted on your shipping label. If shipping to camp domestically, your carrier will be FedEx. If you are shipping to camp internationally, the carrier will usually be DHL, however, FedEx is occasionally assigned. Your shipping label can be accessed through the confirmation email sent to you after booking your shipment or through your Ship Camps account.
One of our logistics providers will be collecting your child’s luggage, boxes, and trunks to ship to camp. Your shipping label will indicate which carrier you’ve been assigned (FedEx, UPS, or DHL).
Yes, you can ship camp gear from your private residence or business. You also have the option to drop off their camp gear at a local carrier store.
No. But, your luggage, boxes, or trunks will need to be easily accessible so the assigned driver can complete the collection. Suggested locations include the front porch, in front of the garage, etc.
If you are shipping domestically and have been assigned FedEx as your carrier, you can drop off at any local FedEx store. If you are shipping internationally and your carrier is DHL, you can drop off at a local DHL authorized ship center near you. Your shipping label and confirmation email will indicate your assigned carrier and, therefore, which store you need to drop off at.
Some pickup and drop off locations may charge package holding fees. These fees are not associated with Ship Camps and can vary by location. We recommend that you call ahead to inquire if there are any associated package fees with your selected pickup or drop off locations.
For additional information about scheduling a pickup or dropping off your child’s camp gear, please visit our support page or email us at firstname.lastname@example.org.
- Monday: 8:00 AM - 8:00 PM ET
- Tuesday: 8:00 AM - 8:00 PM ET
- Wednesday: 8:00 AM - 8:00 PM ET
- Thursday: 8:00 AM - 8:00 PM ET
- Friday: 8:00 AM - 8:00 PM ET
- Saturday: 8:00 AM - 5:00 PM ET
- Sunday: 9:00 AM - 6:00 PM ET